Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: November 10, 2026

This policy explains how to cancel an order and how returns, refunds and exchanges work at this store.

1. Cancelling an Order

  • You can cancel an item from Orders > Order Details until the store ships it. Once it is shipped or out for delivery, it can no longer be cancelled in the app — contact us at our support team.
  • If you have not paid yet (for example, Cash on Delivery), cancelling simply closes the item. Nothing is charged.
  • If you have already paid, cancelling sends a refund request to the store, and the refund follows section 4.
  • The store may also cancel an item, for example if it is out of stock. If you had paid for it, you will be refunded.

2. Returns, Refunds and Exchanges

Each product has its own return policy, set by the store. The product page shows whether the item can be returned, refunded or exchanged, and for how many days after delivery. If a product says it is not returnable, it cannot be returned except where the law requires it (for example, a damaged, defective or wrong item).

3. How to Make a Request

  1. Open Orders and select the delivered item.
  2. Choose Return, Refund or Exchange (only the options the product allows, and only within its time limit, are shown).
  3. Describe the problem in a few words.
  4. The store reviews the request and contacts you about the next steps, such as how the item comes back to the store.

You can follow every request under Refund Requests in your account.

4. How Refunds Are Paid

  • Cash on Delivery: once the request is approved, the store returns the money to you directly, in cash or by UPI.
  • Online payment: the refund goes back to the same payment method. After the store starts the refund, it usually reaches your account in 5–7 working days. Bank processing times are outside our control.

If you return only some items of an order, only those items are refunded. We do not charge any cancellation or return fee unless the product page clearly says so.

5. Exchanges

If an exchange is approved, the store collects the item and sends you a replacement. No money changes hands for a like-for-like exchange.

6. Disputes

If you think a decision on your request is unfair, contact our support team with your order number. If it is still not resolved, you may approach the consumer commission under the Consumer Protection Act, 2019.