Privacy Policy

this store ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, why, how we protect it, and your rights. This online store runs on the FrontMart platform, which processes data for us to run the store.

1. Information We Collect

1.1 Information You Give Us

• Account: your mobile number and / or email address (used to sign in with a one-time code), and your name. If you sign in with Google, we receive your name and email address from Google. We do not use or store passwords for your account.
• Delivery details: name, phone number, address, pincode and landmark.
• Orders: the products you order, amounts, and any return, refund or exchange requests with the reason you write.
• Payments: for online payments, the payment provider (Razorpay) collects your card / UPI / bank details directly. We only receive the payment status and reference numbers, never your full card or bank details.
• Messages: what you send when you contact the store.

1.2 Information Collected Automatically

• Technical data: IP address, browser and device type, used to run the site securely and prevent abuse.
• Browser storage: sign-in cookies, your cart, delivery location and preferences (see our Cookie Policy).
• Error reports: if the site breaks, technical details of the error may be recorded so it can be fixed.

2. How We Use It

• To sign you in and keep your account secure
• To take, deliver and support your orders, returns and refunds
• To contact you about your orders
• To prevent fraud and abuse and to fix technical problems
• To meet legal duties such as tax / GST records

We do not sell your personal data and we do not use it for advertising.

3. Who We Share It With

• Service providers that help run the store, only as needed for their job: the FrontMart platform, hosting (Vercel, DigitalOcean, Cloudflare), email and SMS delivery for sign-in codes, and the payment provider (Razorpay) for online payments.
• Delivery: the people delivering your order get your name, phone number and address.
• Authorities: when Indian law requires it.

4. How Long We Keep It

We keep your data only as long as needed for the purposes above. Order and invoice records are kept as long as tax and consumer laws require. When you ask us to delete your account, we delete or anonymise the rest, except what the law requires us to keep.

5. Security

• All traffic is encrypted with HTTPS.
• Sign-in uses one-time codes; sign-in cookies cannot be read by page scripts (HttpOnly).
• Access to store data is limited to the store and the people who run the platform.

No system is completely secure. If a breach affects your data, we will inform you and the authorities as required by the Digital Personal Data Protection Act, 2023.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you can ask to:

• see the personal data we hold about you
• correct or update it (you can also edit your details in the app)
• delete your account and data (except records the law requires us to keep)
• withdraw consent, and raise a grievance

Contact our support team from your registered phone number or email. We respond within 30 days.

7. Children

This store is not meant for anyone under 18. We do not knowingly collect data from children.

8. Changes

We may update this policy. The date at the top shows the latest version.

9. Contact

Grievance Officer: see our Grievance Redressal page. General questions: our support team